Recent Blog Posts

4 Ways to Exceed Expectations

Many years ago, I began thinking about the subject of exceeding expectations. I would field phone calls from upset clients or listen to team members’ frustrations and I found that most of the time the root of the problem lay in expectations that were set but not met. Because of this dynamic, I began to train, coach, and write about the topic. Over time, I developed the following simple guidelines to help create, and then exceed, expectations.

Must-Haves for a Comprehensive Contract

Unless you have someone on staff who can do a Vulcan mind-meld with your customer, odds are you and your potential client will clash about something you thought you had agreed on. When that happens, you’re almost certain to refer to the contract, so the better it is, the greater the likelihood that you’ll avoid problems later. Dennis Dixon, a builder and consultant based in Flagstaff, Ariz.

Don't Want to Take Small Jobs? You Should. Here's How to Do Them While Keeping the Big Projects

Many remodeling companies and custom home builders have a niche. Some companies love the big jobs. Some prefer more modest work. The one thing that most companies don’t like to deal with are the service jobs, the tiny jobs, that good clients call with. If you don’t want to deal with service jobs, then don’t do the meat-and-potato projects. Your clients look to you and your company to provide them with solutions to their problems. The fact is you should be happy they feel that way about your company!

When It Comes to Siding, Looks Are Everything

Beauty may be skin deep, but when it comes to siding, at least, looks are everything. Google search “siding curb appeal” and help yourself to the roughly 1.5 million links on that topic, many leading to real estate agents' pages eager to point this fact out. But here’s the paradox: The people who own the house are usually in the house, looking out, not outside the house looking in. What they’re looking at right now is their kitchen, their bathroom, their boring den.

How to Approach a Project Started By Another Contractor

Sometimes homeowners will contact you about a particular project that is half way completed. Usually the owner is unhappy with the work their current designer or contractor is doing and will ask you to take over and complete the project. In order to start construction again, most firms will evaluate the existing conditions, request any additional permits, purchase materials if needed, and then begin construction.