Expert Articles & Advice

4 Ways to Exceed Expectations

Many years ago, I began thinking about the subject of exceeding expectations. I would field phone calls from upset clients or listen to team members’ frustrations and I found that most of the time the root of the problem lay in expectations that were set but not met. Because of this dynamic, I began to train, coach, and write about the topic. Over time, I developed the following simple guidelines to help create, and then exceed, expectations.

Do It Yourself!

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Dewalt Guaranteed Tough

Spirit, grit and determination made us who we are. It inspired Raymond DeWalt 90 years ago and it’s what drives us today.